Marketing Automation

Turn Every Customer Moment Into Forward Momentum

Build customer journeys that notice the right signal, choose the right message, and keep growing relationships while your team gets on with the work.

Higher engagement
60%
Less manual work
24/7
Customer journeys
TxtSwift customer journey automation dashboard

Service Overview

Design the journey once. Let it keep working.

From first visit to repeat purchase, automation helps your team show up with relevance and good timing.

A journey builder that listens for customer behaviour, campaign rules, and connected business data, then sends the right message on the right channel — without anyone remembering to press send.

  1. 01

    Listen for the signal

    A sign-up, an abandoned cart, a renewal date, a CRM stage change — the trigger starts the journey.

  2. 02

    Choose the path

    Segmentation and branching decide who gets what, on which channel, and how long to wait.

  3. 03

    Learn and adjust

    Engagement, conversion, and revenue reporting show which moments create momentum.

Built for

  • Marketing teams running always-on lifecycle programs
  • E-commerce teams recovering carts and driving repeat sales
  • Sales teams receiving qualified, well-timed handoffs
  • Small teams that need reach without extra headcount

Key Features

Relevant campaigns, not more noise.

Simple triggers and actions that build responsive programs at the pace of your customers.

  • Journey builder

    Design multi-step journeys with waits, branches, and conditions—visually, without engineering time.

  • Trigger campaigns

    Start a journey from behaviour, dates, CRM changes, or purchase events the moment they happen.

  • Customer segmentation

    Target by attributes, activity, and lifecycle stage so each message earns its place.

  • Smart scheduling

    Send around timezones, quiet hours, and the moments each customer is most likely to respond.

  • Workflow automation

    Assign leads, notify sales, update the CRM, and keep the whole journey moving hands-free.

  • Campaign analytics

    Follow opens, conversions, revenue, and progression across every journey you build.

The Platform

See which moments create momentum.

Follow engagement, conversions, revenue, and customer progression across the journeys you build.

TxtSwift journey performance and campaign analytics dashboard
  • Journey performance and funnel reporting
  • Segmentation across CRM, web, and channel activity
  • Coordinated email, WhatsApp, and SMS in one flow

Business Results

More room for the human work.

Automation makes space for the creative work—without leaving a customer moment unattended.

Higher engagement from messages that match the moment.
60%
Less manual work once journeys run without a person pressing send.
40%
Faster responses when the right trigger fires immediately.
24/7
Customer journeys that keep progressing outside office hours.

Use Cases

Journeys worth automating.

The programs that compound quietly in the background.

  • Welcome series

    Turn a new sign-up into an engaged customer with a considered first few days.

  • Abandoned cart

    Bring customers back to products they were already considering, at the right moment.

  • Re-engagement

    Notice when someone goes quiet and give them a reason to return.

  • Promotions

    Launch offers to the right segment on the channel they actually read.

  • Customer lifecycle

    Birthdays, renewals, and milestones handled without a manual reminder.

  • Lead nurturing

    Move interested visitors from first click to a thoughtful sales conversation.

Common Inquiries

Frequently Asked Questions

A practical starting point for teams ready to create better campaign journeys.

It can trigger and personalise communications based on customer behaviour, campaign rules, timing, and connected business data.

Ready to Create Better Journeys?

Let every campaign do more of the work

Build connected, responsive customer journeys that keep your business moving between every important moment.